Pictures keep deleting themselves

Guest shared this problem 43 days ago
Being Investigated

Me and my friends all have the same problem: Pictures keep disappearing after we inserted them onto our cards.

Even if we do not close the app, pictures often will just be deleted if you shuffle through your cards a bit. Optimizing the database every time you insert a picture seems to help a litte bit, but not completely :/

Comments (6)

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6

Hi

thanks for the feedback - I just tried to add cards and ad pictures, both front and back, and then did shuffle. cards are not auto deleting.

can you give me more information about how you are adding the cards ?


thanks

Prem

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6

Hi!

The pictures that I add on the cards by copy and paste are sometimes gone. That doesn't happen, when we use them as background for the whole card. But we would love to just use copy and paste.

I can't tell you when exactly it happens, but even without closing the app, the pictures I inserted minutes ago are not there, while others still are. it's not related to the shuffle tool!! I havent used shuffle yet, but the pictures are definintely gone and it's really frustrating

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5

Hi we will look into this more - do you think it is a particular type of picture?

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5

Hi, I have the exact same problem! I only use PNG or JPG pictures, but both versions seem to be affected.

Thank you for looking into it!

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3

hi friends - we are still looking into this issue - please tell me, what machines are you using? we are still unable to replicate the issue on our end, so we need as much information as possible. what do you do after you insert the image? thanks Prem

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2

I am really surprised you cant replicate the problem, me and all my friends who use the app (4 in total) all have this problem on our different devices (Surface 3 and 4, Lenovo laptop, desktop PC wirh windows)

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2

truly- i have tried on all the machines i have!

it's a really odd issue - can you confirm what version of windows you are on?

e.g. version 1809, build 17763.678


thanks

Prem